Complaints
We take every care to provide high quality legal advice and client care. If you are unhappy about any aspect of the service or about your bill please contact Charlotte Richards by post to our office or by email to CR@rnwilliams.com. Upon receipt of your written complaint by Miss Richards she will provide a written acknowledgment within 5 working days. Thereafter Miss Richards will investigate your complaint and write to you with the outcome within 6 weeks.
If you are not satisfied with our handling of your complaint you may be able to ask the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ, 0300 555 0333 or email enquiries@legalombudsman.org.uk, to consider your complaint.
Normally you will need to bring your complaint to the Legal Ombudsman within six months of receiving a final written response from us regarding your complaint or no more than six years from the date of act/omission or no more than three years from when you should reasonably have known there was cause for complaint.
If you are unhappy with our behaviour the then Solicitors Regulation Authority can help. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
